Customizing Your Help Page

Ensure your customers are using the right channels of communication to inquire about their invoices via your Help Page.

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Introducing our new Help Page! It is now easier than ever for your customers to contact you when they have questions about a payment or invoice.

Follow the steps below and provide your customers with an easy way to get in touch with you.

1. Log in to your Alternative Payments dashboard: www.alternativepayments.io

2. Select “Team Preferences” and then “Customization” from the preference list.

3. Select the “Help Page” to customize your messaging.

4. Next, fill out the mandatory fields:

   1. First line: Add a message to let your customers know that they can contact you if they have questions.

   2. Name: Add the name of your billing specialist.

   3. Email: Add the email of your billing specialist.

   4. Phone: Add the phone number of your billing specialist (optional).

5. Click on "Save" to confirm the updates.

That’s it! You’re ready to start offering your customers a payment experience where they can communicate with you easily. They’ll be able to see this message by logging into your billing portal and selecting the “Help” section.

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