> For the complete documentation index, see [llms.txt](https://help.alternativepayments.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.alternativepayments.io/preferences/customization/customizing-your-help-page.md).

# Customizing Your Help Page

**Ensure your customers are using the right channels of communication to inquire about their invoices via your Help Page.**

***

Introducing our new Help Page! It is now easier than ever for your customers to contact you when they have questions about a payment or invoice.

{% embed url="<https://player.vimeo.com/video/994187404?h=868a>" %}

Follow the steps below and provide your customers with an easy way to get in touch with you.

1. Log in to your Alternative Payments dashboard: [app.alternativepayments.io](https://app.alternativepayments.io/)
2. Select “Team Preferences” and then “[Preferences](https://app.alternativepayments.io/dashboard/team/preferences)” from the menu.
3. Select the [**Help page**](https://app.alternativepayments.io/dashboard/team/preferences?pageTab=help) tab to customize your messaging.
4. Next, fill out the mandatory fields:
   1. **First line**: Add a message to let your customers know that they can contact you if they have questions.
   2. **Name**: Add the name of your billing specialist.
   3. **Email**: Add the email of your billing specialist.
   4. **Phone**: Add the phone number of your billing specialist (optional).
5. Click on "Save" to confirm the updates.

![](/files/nItKglusKk2rXDboAha4)

That’s it! You’re ready to start offering your customers a payment experience where they can communicate with you easily. They’ll be able to see this message by logging into your billing portal and selecting the “Help” section.

![](/files/cEdtMibnyX7MO2q19pRJ)

**Love our platform?** Rate us on [Channel Program](https://channelprogram.com/v/alternativepayments) and check out our [Referral Program page](https://www.alternativepayments.io/referral-partners/)!


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