> For the complete documentation index, see [llms.txt](https://help.alternativepayments.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.alternativepayments.io/automations/email-notifications-and-reminders/creating-custom-email-templates.md).
# Creating Custom Email Templates
**Add custom text to your invoice summaries and reminders to make your invoices an extension of your brand.**
***
Creating **custom email templates** for your **invoice summaries** and **reminders** allows you to enhance the white-labeling experience and ensures that every communication with your customers reflects your unique company identity.
Follow the steps below to provide your customers with a fully-branded payment experience:
***
### **Invoice Summaries**
1\. From your Alternative Payments Dashboard, navigate to the Automation section:
* Select the [**"Email notifications"**](https://app.alternativepayments.io/dashboard/email-notifications) option.
* You will see two tabs: "Invoice summaries" and "Invoice reminders." Click on the [**"Invoice summaries"**](https://app.alternativepayments.io/dashboard/email-notifications?pageTab=summaries) tab.
2\. In the "Invoice summaries" tab, click on [**"+ New summary"**](https://app.alternativepayments.io/dashboard/email-notifications/new-summary) to create a new email summary rule.
3\. In the **"New summary"** section, select the frequency for the email summaries. This can be daily, weekly, or monthly depending on your preference.
4\. Select the start date for when the email summaries should begin.
5\. Under the **"Email template**" section, you can either select the default template or create a new template.
* If you select to use the **"Create a new template"** option, you will have the option to customize the template name, subject, heading, main text and secondary text.
6\. After configuring the summary rule and selecting an email template, save your settings.
7\. You can manage any exceptions by clicking on the **"+ Exception list"** button.
***
### **Invoice Reminders**
Click on [**"Invoice reminders"**](https://app.alternativepayments.io/dashboard/email-notifications?pageTab=reminders) and follow the same instructions as above to customize your reminders.
You're all set to send out custom email summaries and reminders for your customer's invoices!\
If you need any additional information or further customization, feel free to reach out to .
***
### **Troubleshooting**
#### New custom invoice reminder template not appearing in the platform
After creating a new custom invoice reminder template, it may take up to **10–15 minutes** for the template to become visible in the platform. This is a known propagation delay that can affect newly saved templates.
{% hint style="warning" %}
**Hard refresh does not resolve this delay.** Pressing Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) will not make the template appear sooner.
{% endhint %}
**Workaround:** If your newly created template is not visible after saving, follow these steps:
1. Log out of the Alternative Payments Dashboard.
2. Wait a few minutes.
3. Log back in — your new template should now appear.
{% hint style="info" %}
**Note:** This delay has been patched. However, if you encounter template visibility issues after creating a new custom reminder template, the log-out/log-in workaround above will resolve it. If the problem persists, contact .
{% endhint %}
***
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