SuperOps

Here’s everything you need to know about the SuperOps integration and how it works with the Alternative Payments platform.

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SuperOps is a unified PSA-RMM platform that allows MSPs to integrate IT service management, remote monitoring and management, ticketing, automation and documentation.

For partners using SuperOps, you can connect it to your Alternative Payments partner dashboard to sync invoice details to our platform and auto-reconcile invoice payments back to SuperOps directly.

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Overview of synced items

The following items are synced from SuperOps to Alternative when the integration is connected:

Sync Item	Sync Frequency
Invoice Details	Hourly
Invoice Line Items	Hourly
Customers	Hourly
Payments	Real Time
Deposits	❌
Archiving invoices	Hourly
Archiving customers	Hourly
Delete Payments	Real Time
PDF Invoices	❌

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SuperOps sync details

Item	Sync Details
Invoice Status Update	Invoice payment status updated in SuperOps will sync to Alternative Payments and vice versa. If an invoice is paid in our system and the invoice is updated in SuperOps after the fact, no further updates will occur in Alternative for that invoice
Changes to Unpaid Invoices	Changes to unpaid invoices (amount and due date) in SuperOps will sync to Alternative Payments; changes to unpaid invoices in Alternative Payments will not sync back to SuperOps.
Partial Invoice Payments	Any partial invoice payments/credits applied in SuperOps will reflect in the outstanding balance of the invoice in Alternative Payments
Customers Created	Customers created in Alternative do not sync to SuperOps
Invoices Created	Invoices created in Alternative do not sync to SuperOps
Deleted Invoices and Customers	Invoices and customers deleted in SuperOps are archived in the Alternative portal on an hourly basis

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How to connect SuperOps from your partner dashboard

1. Navigate to your Settings: Select the gear icon within SuperOps to go into Settings > Your Profile > API Token

1. Select the API Token Tab: Within your profile section, select the API Token tab.

1. Generate Token: Click on “Generate Token” and copy the generated token.

1. Settings: Go back to your settings and click on MSP Information from the My MSP section.

1. Subdomain: Locate your subdomain and copy that information.

1. Connect: Navigate to your Alternative Payments dashboard, select connect and fill out the Set up SuperOps form

You're all set! 🎉

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