# SuperOps

**Here’s everything you need to know about the SuperOps integration and how it works with the Alternative Payments platform.**

***

SuperOps is a unified PSA-RMM platform that allows MSPs to integrate IT service management, remote monitoring and management, ticketing, automation and documentation.

For partners using SuperOps, you can connect it to your Alternative Payments partner dashboard to sync invoice details to our platform and auto-reconcile invoice payments back to SuperOps directly.

***

### **Overview of synced items**

The following items are synced from SuperOps to Alternative when the integration is connected:

| Sync Item           | Sync Frequency |
| ------------------- | -------------- |
| Invoice Details     | Hourly         |
| Invoice Line Items  | Hourly         |
| Customers           | Hourly         |
| Payments            | Real Time      |
| Deposits            | ❌              |
| Archiving invoices  | Hourly         |
| Archiving customers | Hourly         |
| Delete Payments     | Real Time      |
| PDF Invoices        | ❌              |

***

### **SuperOps sync details**

| Item                           | Sync Details                                                                                                                                                                                                                                                                  |
| ------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Invoice Status Update          | <p>Invoice payment status updated in SuperOps will sync to Alternative Payments and vice versa.</p><p><br></p><p>If an invoice is paid in our system and the invoice is updated in SuperOps after the fact, no further updates will occur in Alternative for that invoice</p> |
| Changes to Unpaid Invoices     | Changes to unpaid invoices (amount and due date) in SuperOps will sync to Alternative Payments; changes to unpaid invoices in Alternative Payments will *not* sync back to SuperOps.                                                                                          |
| Partial Invoice Payments       | Partial payments are not supported by the SuperOps API. If a partial payment or credit is applied directly in SuperOps, it will not sync to Alternative Payments. To ensure accurate balances, apply partial payments through Alternative Payments instead.                   |
| Customers Created              | Customers created in Alternative do *not* sync to SuperOps                                                                                                                                                                                                                    |
| Invoices Created               | Invoices created in Alternative do *not* sync to SuperOps                                                                                                                                                                                                                     |
| Deleted Invoices and Customers | Invoices and customers deleted in SuperOps are archived in the Alternative portal on an hourly basis                                                                                                                                                                          |

***

**How to connect SuperOps from your partner dashboard**

1. **Navigate to your Settings:** Select the gear icon within SuperOps to go into Settings > Your Profile > API Token

![](https://1567070316-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKPl2XyqKMY0CU5Sb4EWy%2Fuploads%2FlUkSXVYQqIaCRneiRgSK%2F01%20\(1\).png?alt=media\&token=9f7d1543-57d4-4a7e-b961-b0c9a429fbc4)

![](https://1567070316-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKPl2XyqKMY0CU5Sb4EWy%2Fuploads%2Fg8IjrY1wvBt8TpnQdtRv%2F02%20\(1\).png?alt=media\&token=2034aa3c-e186-4279-84f2-0626d3821e84)

2. **Select the API Token Tab:** Within your profile section, select the API Token tab.

![](https://1567070316-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKPl2XyqKMY0CU5Sb4EWy%2Fuploads%2FbHFyarOGtwGS6fL6Fuj1%2F03.png?alt=media\&token=b0e951df-9250-461b-abdf-0b0dcb9ab6e4)

3. **Generate Token:** Click on “Generate Token” and copy the generated token.

![](https://1567070316-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKPl2XyqKMY0CU5Sb4EWy%2Fuploads%2FKvgCMFOollSPijEWqfHU%2F0405.png?alt=media\&token=0d926aec-bab6-47de-bc7f-de5c304847af)

4. **Settings**: Go back to your settings and click on MSP Information from the My MSP section.

![](https://1567070316-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKPl2XyqKMY0CU5Sb4EWy%2Fuploads%2FxvS9KjeUyHmgYfgXV1Q6%2F2024-08-13_12-05.png?alt=media\&token=e7ebe9fb-7d33-4a1e-8a43-5a69620ef7e5)

5. **Subdomain:** Locate your subdomain and copy that information.

![](https://1567070316-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKPl2XyqKMY0CU5Sb4EWy%2Fuploads%2FLgU7VIkL012eSxGH697V%2F2024-08-13_12-06.png?alt=media\&token=16e8a7bd-a5ce-498d-a856-0238f756535a)

6. **Connect:** Navigate to your Alternative Payments dashboard, select connect and fill out the Set up SuperOps form

![](https://1567070316-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKPl2XyqKMY0CU5Sb4EWy%2Fuploads%2Fpe3AvdfGDN40XcbZ38mR%2FScreenshot%202024-11-29%20at%2011.20.51%E2%80%AFAM.png?alt=media\&token=bd82aef6-b61a-498c-9582-35229de2b9de)

You're all set! 🎉<br>

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