# Tracking Email Notifications **Here’s how you can keep track of the emails that are sent out from Alternative Payments to your customers in your partner dashboard.** *** The Email Activity tab allows you to view the status of all emails sent through Alternative Payments including: * The date the email was sent * The user who received the email * The subject of the email * The status of the email There are three ways to access the Email Activity tab from within your partner dashboard: 1. Email Activity main page 2. Email Activity within Invoices 3. Email Activity within Customer Profile *** ### **Email Activity in the sidebar menu** From your dashboard, navigate to the side menu and select Email Activity.
From here, you can easily view the email notification history of all customers with the email address associated with their customer profile within the Alternative Payments system. Additionally, you can enter in the email address to search for a specific user’s email notification history.
You can also filter by date sent, status, customer and invoice number by selecting the filtering icon
*** ### **Email Activity within Invoices** * Go to Accounts Receivables and select Invoices from your side menu * Select the ellipses beside the invoice you wish to see the email activity and click "See details” * Scroll down to see the Email activity tab.
*** ### **Email Activity within Customer Profile** Within “Customers,” click into any customer name to view their profile page.
Select “Email Activity” to view all emails sent by our system to your customer
*** ### **Email Statuses** The following email statuses are available: * **Delivered** -- The email was successfully delivered to the recipient's mail server * **Opened** -- The recipient opened the email * **Pending** -- The email is queued and has not yet been sent * **Bounced** -- The email could not be delivered to the recipient's address * **Blocked** -- The email was blocked by the recipient's mail server or spam filter * **Failed** -- The email failed to send due to a system or configuration error

Want to learn more about managing your emails in Alternative Payments? Check out these helpful articles:

[How to create automatic email invoice reminders to save time and increase collections](/automations/email-notifications-and-reminders/automatic-email-notifications.md) [Creating Invoice Email Summaries: A Step-by-Step Guide](/automations/email-notifications-and-reminders/automated-invoice-summaries.md) You're all set! 🎉 **Love our platform?** Rate us on [Channel Program](https://channelprogram.com/v/alternativepayments) and check out our [Referral Program page](https://www.alternativepayments.io/referral-partners/)! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.alternativepayments.io/automations/email-notifications-and-reminders/tracking-email-notifications.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.