# Differences Between Integrations?

**Not all integrations work the same way. This guide explains the key differences so you can understand what to expect from your specific setup.**

***

## Integration Hierarchy

Alternative Payments supports connecting multiple integrations, but they operate in a priority hierarchy:

| Priority      | Role                | Description                                                                                                   |
| ------------- | ------------------- | ------------------------------------------------------------------------------------------------------------- |
| **Primary**   | Main billing source | The integration your invoices sync from. This is the system of record for your AR.                            |
| **Secondary** | Additional sync     | A second integration that can sync invoices alongside your primary. Useful if you bill from multiple systems. |
| **Tertiary**  | Supplemental        | A third integration for partners with complex multi-system environments.                                      |

Most partners use a single primary integration. Multi-integration setups are configured during onboarding with your Customer Success Manager.

***

## Key Differences: Accounting vs. PSA

| Capability               | Accounting Integrations                             | PSA Integrations                                                                            |
| ------------------------ | --------------------------------------------------- | ------------------------------------------------------------------------------------------- |
| Invoice sync             | Yes                                                 | Yes                                                                                         |
| Payment status sync-back | Yes                                                 | Yes                                                                                         |
| Deposit recording        | Yes -- deposits recorded to a selected bank account | Varies by PSA                                                                               |
| Partial payments         | Supported across all accounting integrations        | Supported, behavior varies by PSA                                                           |
| Contact sync             | Billing contacts                                    | Billing contacts (some PSAs sync only billing-specific contacts to avoid notification spam) |

***

## PDF Invoice Handling

Some integrations support syncing the native PDF version of your invoices so customers see the exact document you generated. The following integrations **do not** support native PDF sync -- customers will see the Alternative Payments-rendered invoice instead:

* QuickBooks Desktop
* Microsoft Dynamics 365 Business Central
* Xero
* Zoho Books
* NetSuite
* FreshBooks
* SuperOps

If native PDF display is important to your workflow, confirm support for your integration during onboarding.

***

## Accounting Integrations

<details>

<summary>QuickBooks Online</summary>

The most widely used integration on the platform. Syncs invoices, records payments, and writes deposit details back to a bank account you select in QuickBooks Online. Full PDF invoice support.

To learn more: [QuickBooks Online x Alternative Payments](/integrations/accounting-integration-guides/quickbooks-online.md)

</details>

<details>

<summary>QuickBooks Desktop</summary>

Supports the same invoice sync and auto-reconciliation as QuickBooks Online but uses a connector application for communication since Desktop is not cloud-native. Does not support native PDF sync. Partners select a bank account in QuickBooks Desktop for deposit recording.

To learn more: [QuickBooks Desktop x Alternative Payments](/integrations/accounting-integration-guides/quickbooks-desktop.md)

</details>

<details>

<summary>Xero</summary>

Syncs invoices and auto-reconciles payments directly within Xero. Does not support native PDF sync.

To learn more: [Xero x Alternative Payments](/integrations/accounting-integration-guides/xero.md)

</details>

<details>

<summary>NetSuite</summary>

Enterprise-grade integration for partners on Oracle NetSuite. Syncs invoices and reconciles payments back to NetSuite. Does not support native PDF sync. Suited for larger organizations with complex chart-of-accounts structures.

To learn more: [NetSuite x Alternative Payments](/integrations/accounting-integration-guides/oracle-netsuite.md)

</details>

<details>

<summary>Microsoft Dynamics 365 Business Central</summary>

ERP integration for small to mid-sized companies on Business Central. Syncs invoice details and auto-reconciles payments. Does not support native PDF sync.

To learn more: [Business Central x Alternative Payments](/integrations/accounting-integration-guides/microsoft-dynamics-365-business-central.md)

</details>

<details>

<summary>Zoho Books</summary>

Syncs invoices from Zoho Books and reconciles payments back directly. Does not support native PDF sync.

To learn more: [Zoho Books x Alternative Payments](/integrations/accounting-integration-guides/zoho-books.md)

</details>

<details>

<summary>FreshBooks</summary>

Cloud accounting integration designed for small businesses. Syncs invoice details and auto-reconciles payments back to FreshBooks. Does not support native PDF sync.

To learn more: [FreshBooks x Alternative Payments](/integrations/accounting-integration-guides/freshbooks.md)

</details>

<details>

<summary>Sage Intacct</summary>

Integration for partners using Sage Intacct as their accounting platform. Syncs invoices and reconciles payments. Designed for mid-market and enterprise organizations with multi-entity or multi-dimensional reporting needs.

</details>

***

## PSA Integrations

<details>

<summary>HaloPSA</summary>

Syncs invoices and auto-reconciles payments back to HaloPSA. Syncs only billing contacts for each customer (not all contacts), which prevents invoice notifications from going to the wrong people.

To learn more: [HaloPSA x Alternative Payments](/integrations/psa-integration-guides/halopsa.md)

</details>

<details>

<summary>ConnectWise</summary>

Supports both ConnectWise Cloud and ConnectWise On-Premise. Syncs invoices and auto-reconciles payments back to ConnectWise directly. One of the most established PSA integrations on the platform.

To learn more: [ConnectWise x Alternative Payments](/integrations/psa-integration-guides/connectwise.md)

</details>

<details>

<summary>Autotask</summary>

Datto Autotask PSA integration. Syncs invoices and auto-reconciles payment status back to Autotask.

To learn more: [Autotask PSA x Alternative Payments](/integrations/psa-integration-guides/autotask.md)

</details>

<details>

<summary>SuperOps</summary>

Unified PSA-RMM platform integration. Syncs invoice details and auto-reconciles payments back to SuperOps. Does not support native PDF sync.

To learn more: [SuperOps x Alternative Payments](/integrations/psa-integration-guides/superops.md)

</details>

***

## Specialized Integrations

<details>

<summary>DataGate</summary>

Specialized integration for partners using DataGate for telecom and mobility billing. Syncs DataGate invoices into Alternative Payments for collection and reconciliation.

</details>

***

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