# Refund Management

**Everything you need to know about issuing a refund to your customers.**

***

You can issue full refunds in your partner dashboard. Below, we’ve outlined the steps to initiate a full refund, and key details on how refunds are processed.

Please note that **all refunds take 3 - 5 business days to process.** Credit card fees for refunded transactions are the responsibility of the partner, and will be added to the refund amount. You can reach out to <customersuccess@alternativepayments.io> with any questions.

***

### **Self-Service Refund Process**

1. **Log into your Alternative Payments Partner Dashboard**
2. **Navigate to Account Receivable**

   From the sidebar, go to **Account Receivable**, select **Invoices**, and click the invoice number you'd like to refund.

<figure><img src="/files/6KbNuP4oZeM1MJZ1YjNu" alt=""><figcaption></figcaption></figure>

3. **Navigate to Payment Details**

   From the **Activity** section of the invoice page, click the arrow next to the amount paid. This will take you to the **Payment Details** page.

<figure><img src="/files/ieqw6l0AqEOEHFagiU7j" alt=""><figcaption></figcaption></figure>

4. **Refund Payment**

   Select **Refund Payment** from Payment details, and select a reason for the refund from the dropdown, then click **Next**

<figure><img src="/files/o7xVfvdFUXWTe9cGmGPi" alt=""><figcaption></figcaption></figure>

5. **Review your refund**

   Review the refund details, and click **Apply refund t**o refund the full invoice

<figure><img src="/files/SFVZ0jzwMeSinKFj15bH" alt=""><figcaption></figcaption></figure>

***

### Refund Eligibility Rules

* **Paid status only** -- Refunds can only be issued on invoices with a "Paid" status.
* **Full refunds only** -- Only full refunds are supported. Partial refunds are not available at this time.
* **Same currency** -- The refund must be issued in the same currency as the original payment.
* **Settlement required** -- The original payment must have been fully settled before a refund can be processed.

***

### Refund Limits

All partners will start with a refund limit of $10,000 (this is a limit for risk and compliance). We are able to increase the limit.

{% hint style="warning" %}
***Note:** credit card fees for refunds are incurred by the partner, and will be added to the refund amount if applicable.*
{% endhint %}

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