Managing Credit Card Fees

We’ve put even more financial flexibility into your partner dashboard with the ability to toggle credit card fees by customer. Learn more about how you can manage credit card fees straight from your dashboard.

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Alternative Payment partners will now be able to manage the passing of credit card fees on a global and customer-specific basis straight from the dashboard. This flexibility will allow partners to easily tailor & control their financial processes for their end-customers.

Here’s how to easily manage credit card fees:

1. Go to your Customer Payments

2. Add your excluded customers

3. You’re all set!

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1. Go to your Customer Payments From your Team Preferences, select Customer Payments. By default, credit card fees are toggled on to pass fees to your customers. Either toggle off the fees to absorb the fees for all customers or select ‘Manage exceptions’ to exclude certain customers from paying fees.

1. Add your excluded customers Select the checkboxes next to the applicable customers you wish to exclude from credit card fees or ‘select all’ and click ‘Modify exceptions' and confirm.

Please note: You will absorb the credit card fees associated with the excluded customer list. The fees are 2.9% for all major credit and debit cards and 3.5% for AMEX.

1. You’re all set! Congratulations! Your selected customers are now excluded from absorbing credit card fees. Feel free to select ‘Edit’ for ongoing management of your fee exclusion list.

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