> For the complete documentation index, see [llms.txt](https://help.alternativepayments.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.alternativepayments.io/payments-and-invoicing/managing-customers/customer-impersonation.md).
# Customer Impersonation
**The Customer Impersonation feature lets you view the customer portal exactly as your customer sees it. It’s a helpful way to check their experience and guide them through questions or issues more easily.**
***
**Steps:**
1. Log in to your [**Partner Dashboard**](https://app.alternativepayments.io/).
2. Go to **Account Receivable >** **Customers** > [**All Customers**](https://app.alternativepayments.io/dashboard/customers).
3. Search for and select the customer you want to view.
4. Next to the customer name, click **Impersonate Customer**.
The impersonation session opens in a new browser tab showing a read-only view of the customer’s portal.
{% hint style="info" %}
**Tip:** This gives you view-only access to the account. It’s a great way to see what the customer sees, troubleshoot issues, and provide clear guidance.
{% endhint %}
### Ending an impersonation session
To exit impersonation, simply close the tab. You will remain logged in to your Partner Dashboard in the original tab.
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