> For the complete documentation index, see [llms.txt](https://help.alternativepayments.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.alternativepayments.io/integrations/psa-integration-guides/connectwise/why-has-my-invoice-not-synced-in-from-connectwise.md).
# Why has my invoice not synced in from ConnectWise?
**Refer to our troubleshooting guide if an invoice has not synced in from your primary integration.**
***
An invoice not syncing will typically occur if the associated customer or invoice status is outside of the filters that were selected during the integration setup. This is applicable to partners using ConnectWise as the primary integration.
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### **How can I view which filters were applied during set-up?**
To view the filters applied during setup within your dashboard, navigate to [Integrations](https://app.alternativepayments.io/dashboard/integrations) > ConnectWise > Select the three dots > Select **Manage filters.**
This will enable you to troubleshoot with ease as you can cross-reference the invoice/customer statuses in ConnectWise against the statuses selected in the dashboard. If you need to add fields to these filters, simply click **Edit or import filters** and add any applicable filters. This will trigger an automatic resync, usually reflecting updates within minutes. If filters are removed, please inform our team to ensure customers or invoices that no longer meet the criteria are deleted.
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### **What if the filters are correct?**
If all the filters are correct, you can trigger a manual sync to capture invoices that may not have been imported. This can be done within the [integrations](https://app.alternativepayments.io/dashboard/integrations) section by selecting the three dots > "Fetch new data" and "Fetch unpaid invoices". Click on "Sync" for both.
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### **What if the invoice still does not appear after updating the filters?**
If the invoice still does not appear, reach out to or via live chat with screenshots of the customer and invoices statuses in ConnectWise so we can further troubleshoot this.
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### **What does "No valid invoice relations found" mean?**
If your sync tool returns the error **"No valid invoice relations found"** when attempting to sync from ConnectWise to QuickBooks Online (QBO), this indicates that the invoice exists in ConnectWise but has no corresponding record in QBO — so no valid invoice relation can be established and the sync batch cannot be created.
This is a known recurring error pattern that can have varying root causes across instances. Because resolving it usually requires our team to investigate the specific invoice records in ConnectWise and QuickBooks Online, please reach out to or via live chat with the affected invoice details so we can troubleshoot it with you and engage the appropriate engineering resources on your behalf.
**Please note:** If you contact support around a federal holiday, there may be a delay in our initial response. If you have not heard back after the holiday period, please re-contact our support team and we will prioritise your case.
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