> For the complete documentation index, see [llms.txt](https://help.alternativepayments.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.alternativepayments.io/payments-and-invoicing/managing-customers/approving-customers.md).

# Approving Customers

**Here's everything you need to know to approve any pending customers looking to access their Customer Dashboard to make invoice payments.**

{% hint style="info" %}
**Permissions:** Only users with Admin or Sub-Admin roles can approve or deny customer access requests.
{% endhint %}

***

Customers who use your billing link but whose email aren't in the system will appear under the Requesting Access section of your Alternative Payments Partner Dashboard . An email will be sent to the customer notifying them that they are awaiting approval and an email will also be sent to you informing you of the pending approval.

#### **Follow these steps to approve this customer and set them up with the correct account:**

1. Log into your [Alternative Payments Partner Dashboard](https://app.alternativepayments.io/)
2. In the left-hand navigation bar, click Customers.
3. Click on [Requesting access](https://app.alternativepayments.io/dashboard/requesting-access).
4. Next to the customer, click on either 'Add to customer' to associate to an existing company profile or 'New customer' to add them as a new customer. You can also choose to delete the request by clicking on the trash icon.
5. A new window will pop up asking you to confirm this. Click confirm.

**Love our platform?** Rate us on [Channel Program](https://channelprogram.com/v/alternativepayments) and check out our [Referral Program page](https://www.alternativepayments.io/referral-partners/)!


---

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