> For the complete documentation index, see [llms.txt](https://help.alternativepayments.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.alternativepayments.io/payments-and-invoicing/pos/requesting-a-pos-terminal.md).

# How to Request a POS Terminal

**Tell us you need a terminal. We order it, ship it to your location, and you start taking in-person payments once it arrives.**

***

You do not order a terminal from inside the partner dashboard. Use the [POS Terminal Request Form](https://docs.google.com/forms/d/1P1JExgwz3IWp_z0hhrPEWN0MRYpT76P1etwU-AsV76s/viewform). Submitting that form places the hardware order and charges your account.

{% hint style="warning" %}
**Important:** Submitting the request form places an order and charges your account. Do not submit it unless you are ready to receive and pay for a terminal.
{% endhint %}

***

### **What a terminal costs**

* **$450 per terminal**
* **$20 shipping per order**, not per terminal. If you order more than one terminal in the same request, shipping is still $20 for that order.

***

### **Before you request**

Make sure all of the following are true:

* POS is enabled on your account. If you do not see a **Point of sale** tab under [Team Preferences](https://app.alternativepayments.io/dashboard/team/preferences), contact your Customer Success Manager first.
* You have a **physical street address** for delivery. PO boxes are not accepted — card networks require a street address.
* The location has **Wi-Fi** the terminal can join.
* You are requesting for **this location**. Each partner location is its own account, so each location needs its own request. If you have five offices, submit five requests.

***

### **How to request a terminal**

1. **Open the** [**POS Terminal Request Form**](https://docs.google.com/forms/d/1P1JExgwz3IWp_z0hhrPEWN0MRYpT76P1etwU-AsV76s/viewform)\
   \
   If you do not see a **Point of sale** tab yet, contact your Customer Success Manager before you submit.
2. **Fill in the location, quantity, and shipping address**\
   \
   Use a street address, not a PO box. Confirm the site has Wi-Fi.
3. **Submit the form**\
   \
   Submitting it is the purchase. We process the order and drop-ship the terminal to the address you entered.

You're all set! Watch for the shipment at that address. When it arrives, follow [Unboxing and First-Time Setup](/payments-and-invoicing/pos/setting-up-your-terminal.md).

***

### **What happens next**

* We review the request and place the hardware order.
* The terminal is shipped to the street address on your request.
* Once it is linked to your account, you will see it under **Team Preferences** > **Preferences** > **Point of sale** in [Your terminals](/payments-and-invoicing/pos/managing-pos-in-the-portal.md).

{% hint style="info" %}
**Note:** Delivery times vary. If a shipment is delayed, arrives damaged, or was sent to the wrong address, email <customersuccess@alternativepayments.io>.
{% endhint %}

**Love our platform?** Rate us on [Channel Program](https://channelprogram.com/v/alternativepayments) and check out our [Referral Program page](https://www.alternativepayments.io/referral-partners/)!


---

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