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For the complete documentation index, see llms.txt. This page is also available as Markdown.

POS Receipts and Reference Numbers

Every approved POS payment prints two copies. The numbers on the slip will not all match the dashboard — here's which ones to use.

When a POS payment is approved, the terminal prints a merchant copy and a cardholder copy. Hand the cardholder copy to your customer. Keep the merchant copy with your records.

The receipt can show more than one ID. Your Alternative Payments dashboard uses different labels. Match them this way.

What you will see in the dashboard

Open the payment from Transactions. On Payment overview you will see:

  • Transaction type — Point of Sale (POS)

  • Device serial number — the serial on the terminal that took the sale

  • Payment ID — Alternative Payments' unique identifier for the payment. Use this when you talk to our team about a refund or a dispute.

  • Reference — the reference from the sale (this is the number that lines up with the merchant reference on the receipt)

Note: The receipt may also print a tender / terminal-local number (often with a prefix such as NUFT). That number is generated by the device. It will not match Payment ID. Do not use it to request a refund.

Merchant copy vs. cardholder copy

Copy
Who keeps it
What it is for

Merchant copy

You

Your record of the sale

Cardholder copy

Your customer

Their record of the charge

If the printer produces a blank slip, the paper is loaded incorrectly. Flip or reseat the roll — see Unboxing and First-Time Setup.

Finding the payment in your dashboard

  1. Log into your Alternative Payments dashboard

  2. Open Transactions Go to Accounts receivable > Transactions. Stay on the Payments tab.

  3. Filter to Point of Sale (POS) Open More filters, choose Type, and check Point of Sale (POS). You can also sort the Type column.

  4. Open the payment Confirm Transaction type is Point of Sale (POS) and that Device serial number matches the terminal.

If you cannot find a payment

  • Confirm the terminal showed approved, not canceled. A payment canceled with X on the terminal will not appear in your dashboard. See Cancel, Refund, and POS Payouts.

  • Search with Payment ID or Reference, not the tender number on the slip.

  • Allow a short delay after the sale, then refresh Transactions.

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PreviousManaging POS in Your Dashboard
NextCancel, Refund, and POS Payouts

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