> For the complete documentation index, see [llms.txt](https://help.alternativepayments.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.alternativepayments.io/payments-and-invoicing/pos/managing-pos-in-the-portal.md).

# Managing POS in Your Dashboard

**See your terminals and set POS credit card fees on the Point of sale tab in Team Preferences.**

***

You manage POS from the same partner dashboard you already use. The **Point of sale** tab is where you see terminals linked to your account and control whether in-person card fees are passed to the customer.

***

### **Open the Point of sale tab**

1. **Log into your** [**Alternative Payments dashboard**](https://app.alternativepayments.io/)
2. **Go to Team Preferences**\
   \
   From the sidebar, select **Team Preferences**.
3. **Open Preferences, then Point of sale**\
   \
   Select [**Preferences**](https://app.alternativepayments.io/dashboard/team/preferences), then the **Point of sale** tab.

If you do not see **Point of sale**, it is not enabled on your account yet. Reach out to your Customer Success Manager.

When the tab is on, the neighboring Payments tab is labeled **Online payments**. That tab is for invoice and portal card fees. POS fees live only on **Point of sale**.

***

### **Your terminals**

The **Your terminals** list shows the devices linked to your account: terminal name, model, and serial number.

* **View transactions** opens [Transactions](https://app.alternativepayments.io/dashboard/all-transactions?pageTab=Payments\&transactionTypeIn=POINT_OF_SALE) filtered to **Point of Sale (POS)**.
* Serial numbers also appear on each POS payment's details page as **Device serial number**.
* Need a terminal at another location? That location is a separate account. [Request another terminal](/payments-and-invoicing/pos/requesting-a-pos-terminal.md) with your Customer Success Manager.

{% hint style="info" %}
**Note:** You cannot reassign a terminal between locations from the dashboard. If a serial is on the wrong account, email <customersuccess@alternativepayments.io>.
{% endhint %}

***

### **POS credit card fees**

POS card payments are priced at a **3% flat rate**. There is no $0.30 per-transaction fee. That 3% applies to every card brand — Visa, Mastercard, American Express, and others.

On the same tab, **POS credit card fee** is where you toggle **Pass credit card fees to customers**:

* **On** — the customer pays the 3%
* **Off** — you cover the 3%

If you see "POS credit card fees are not configured for your account yet," POS fees have not been set up. Contact your Customer Success Manager.

{% hint style="warning" %}
**Fee changes are not instant on the terminal.** When you update POS fees in the dashboard, the device can take **up to 3 hours** to pick up the change. Until it does, it keeps charging the previous fee.
{% endhint %}

**To apply a fee change right away**, do one of the following **on the terminal** (not in the dashboard):

* Open **Settings** > **Configuration** and force a refresh, or
* Restart the terminal (power it off, wait a few seconds, power it back on)

Either one pulls the new fee down immediately.

{% hint style="info" %}
**Tip:** After you change a fee, restart the terminal and run a small test payment. Check the surcharge on the receipt before you take a real customer payment.
{% endhint %}

***

### **Related guides**

* [How to Request a POS Terminal](/payments-and-invoicing/pos/requesting-a-pos-terminal.md) ([request form](https://docs.google.com/forms/d/1P1JExgwz3IWp_z0hhrPEWN0MRYpT76P1etwU-AsV76s/viewform))
* [POS Receipts and Reference Numbers](/payments-and-invoicing/pos/pos-receipts-and-reference-numbers.md)
* [Cancel, Refund, and POS Payouts](/payments-and-invoicing/pos/pos-refunds-cancels-and-payouts.md)

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