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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Managing POS in Your Dashboard

See your terminals and set POS credit card fees on the Point of sale tab in Team Preferences.

You manage POS from the same partner dashboard you already use. The Point of sale tab is where you see terminals linked to your account and control whether in-person card fees are passed to the customer.

Open the Point of sale tab

  1. Log into your Alternative Payments dashboard

  2. Go to Team Preferences From the sidebar, select Team Preferences.

  3. Open Preferences, then Point of sale Select Preferences, then the Point of sale tab.

If you do not see Point of sale, it is not enabled on your account yet. Reach out to your Customer Success Manager.

When the tab is on, the neighboring Payments tab is labeled Online payments. That tab is for invoice and portal card fees. POS fees live only on Point of sale.

Your terminals

The Your terminals list shows the devices linked to your account: terminal name, model, and serial number.

  • View transactions opens Transactions filtered to Point of Sale (POS).

  • Serial numbers also appear on each POS payment's details page as Device serial number.

  • Need a terminal at another location? That location is a separate account. Request another terminal with your Customer Success Manager.

Note: You cannot reassign a terminal between locations from the dashboard. If a serial is on the wrong account, email customersuccess@alternativepayments.io.

POS credit card fees

POS card payments are priced at a 3% flat rate. There is no $0.30 per-transaction fee. That 3% applies to every card brand — Visa, Mastercard, American Express, and others.

On the same tab, POS credit card fee is where you toggle Pass credit card fees to customers:

  • On — the customer pays the 3%

  • Off — you cover the 3%

If you see "POS credit card fees are not configured for your account yet," POS fees have not been set up. Contact your Customer Success Manager.

Fee changes are not instant on the terminal. When you update POS fees in the dashboard, the device can take up to 3 hours to pick up the change. Until it does, it keeps charging the previous fee.

To apply a fee change right away, do one of the following on the terminal (not in the dashboard):

  • Open Settings > Configuration and force a refresh, or

  • Restart the terminal (power it off, wait a few seconds, power it back on)

Either one pulls the new fee down immediately.

Tip: After you change a fee, restart the terminal and run a small test payment. Check the surcharge on the receipt before you take a real customer payment.

Related guides

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PreviousHow to Take a POS Payment
NextPOS Receipts and Reference Numbers

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