> For the complete documentation index, see [llms.txt](https://help.alternativepayments.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.alternativepayments.io/payments-and-invoicing/pos/buying-receipt-paper.md).

# Buying Receipt Paper

**Order 2 1/4" x 50' thermal paper when the starter roll runs out.**

***

Your S1F2 ships with one starter roll. You buy replacements. A 50-pack is typical. Smaller packs are fine if the size matches.

### **The size that fits**

| Check          | Buy this                                | Do not buy           |
| -------------- | --------------------------------------- | -------------------- |
| **Width**      | 2 1/4 inches (57 mm)                    | 3 1/8 inches (80 mm) |
| **Roll size**  | 50 feet long, about 1 1/2 inches across | 85 feet or 230 feet  |
| **Paper type** | Thermal (no ink, no ribbon)             | Bond or carbonless   |

{% hint style="warning" %}
**Important:** A roll that is slightly too wide will crease and jam. A roll that is too thick will not let the printer lid close.
{% endhint %}

***

### **Where to buy**

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Amazon</strong></td><td>Fastest if you need paper in a day or two.</td><td><a href="https://www.amazon.com/Gorilla-Supply-Thermal-Verifone-Ingenico/dp/B00MMHUYJ6">https://www.amazon.com/Gorilla-Supply-Thermal-Verifone-Ingenico/dp/B00MMHUYJ6</a></td></tr><tr><td><strong>POS Supply</strong></td><td>Listed for the S1F2 we ship. Item T214-050.</td><td><a href="https://www.possupply.com/2-1-4-x-50-thermal-roll-paper-1-2-solid-wall-core-50-rolls-case">https://www.possupply.com/2-1-4-x-50-thermal-roll-paper-1-2-solid-wall-core-50-rolls-case</a></td></tr></tbody></table>

If the Amazon listing is out of stock, search **2 1/4 x 50 thermal paper** and skip 85' or 230' results. Any supplier is fine if the size matches.

***

### **How to load a new roll**

{% stepper %}
{% step %}

### Open the printer cover

Pull up the cover on the top of the terminal.
{% endstep %}

{% step %}

### Set the roll on the roller

The paper should rest **on top of the roller**. Do not thread it through the roller.
{% endstep %}

{% step %}

### Leave a short tail

Make sure a little paper sticks out past the cover.
{% endstep %}

{% step %}

### Close and print a test

Close the cover and print a test receipt. If the slip is blank, flip the roll and try again.
{% endstep %}
{% endstepper %}

***

### **If the lid will not close or receipts print blank**

<details>

<summary><strong>The printer lid will not close</strong></summary>

The roll is too thick. Return it and order **2 1/4" x 50'**.

</details>

<details>

<summary><strong>Receipts print blank</strong></summary>

The roll is in backwards. Flip it. The paper should sit **on top of** the roller, not through it.

</details>

***

### **Related guides**

{% content-ref url="/pages/riXHyZlwPskwSDtGluOO" %}
[Unboxing and First-Time Setup](/payments-and-invoicing/pos/setting-up-your-terminal.md)
{% endcontent-ref %}

{% content-ref url="/pages/VTz2RJg8Mc0NYdwNTFZi" %}
[How to Take a POS Payment](/payments-and-invoicing/pos/taking-a-pos-payment.md)
{% endcontent-ref %}

{% content-ref url="/pages/vOGdrGHraudvVCbN6xgT" %}
[POS Troubleshooting](/payments-and-invoicing/pos/pos-troubleshooting-and-faq.md)
{% endcontent-ref %}

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