> For the complete documentation index, see [llms.txt](https://help.alternativepayments.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.alternativepayments.io/alti/alti/access-levels-and-permissions.md).

# Access Levels and What Each Role Can Do

**Alti respects your dashboard access level, so Alti can only do what you are already allowed to do.**

***

Everyone on your team can use Alti to ask questions and look things up. The actions Alti can take on your behalf depend on your dashboard role. This keeps Alti in line with the permissions you already have in Alternative Payments.

## What each role can do

| Role              | Ask questions & view data | Everyday actions | Sensitive actions |
| ----------------- | ------------------------- | ---------------- | ----------------- |
| **Administrator** | Yes                       | Yes              | Yes               |
| **Sub-Admin**     | Yes                       | Yes              | Yes               |
| **Member**        | Yes                       | Yes              | No                |
| **Read-Only**     | Yes                       | No               | No                |

* **Everyday actions** include tagging customers, creating and archiving customers and invoices, marking invoices paid, and managing email templates.
* **Sensitive actions** include charging invoices, creating payment requests, sending customer email outreach, and scheduling reminders and summaries.

{% hint style="info" %}
**Note:** Everyone, including read-only users, can ask questions, look up data, get summaries, and open a support ticket. Only the ability to make changes varies by role. Administrators and Sub-Admins have the same access to Alti. These are the same team roles you manage under [User Roles](/preferences/user-roles-and-team/user-roles.md).
{% endhint %}

## If an action isn't available to you

If you ask Alti to do something above your access level, it will not do it. Instead, Alti explains that the action isn't available at your level and suggests asking a workspace admin to take it from there.

{% hint style="info" %}
**Tip:** Need a different level of access? Your account admin can update team roles in your dashboard settings. See [User Roles](/preferences/user-roles-and-team/user-roles.md).
{% endhint %}

Some actions may also depend on whether they are enabled for your account. If you expect to see an action and it isn't there, check with your admin or our team.

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